Terms of Service
Last updated: August 13, 2026
1. Acceptance of Terms
By accessing and using the Fiber Connect platform, including our website and our SMS and email communications programs, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Eligibility Verification
The address verification tool is provided solely to look up your address to determine if you have active fiber optic internet available at your curb. Eligibility results are preliminary and do not constitute a guarantee of service availability or installation.
3. Transition Incentives
Incentives including the $100 gift card and first month free are available to residents who claim their deployment slot during the active expansion window. Incentives are subject to successful installation and may not be combined with other promotional offers.
4. Terminal Report
The terminal report generated through this platform is provided for informational purposes. Reference codes are unique to each submission and must be presented to the authorized dispatch agent to secure a technician appointment.
5. Pricing
The locked baseline rate of $55/month applies to qualifying addresses and is guaranteed for the duration of the initial service term. Standard rates may apply upon renewal. Taxes and equipment fees may apply separately.
6. SMS and Email Communications Program
Fiber Connect may send SMS and email messages to users who opt in. Messages may include promotional offers, service updates, appointment confirmations, and appointment reminders. By providing your phone number and opting in, you authorize Fiber Connect to send text messages to your mobile number. Consent is not a condition of purchase. Message and data rates may apply. Message frequency will vary based on user interaction and account status.
7. SMS Opt Out and Support
You can cancel the SMS service at any time. Text "STOP" to +1 706-420-6900. After you send the SMS message "STOP", we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to rejoin, you can opt in again using the same method you used to enroll originally. If you are experiencing issues with the messaging program, reply with the keyword HELP for more assistance, or get help directly at gary@tpico.com or +1 706-420-6900. Carriers are not liable for delayed or undelivered messages.
8. Limitation of Liability
Fiber Connect is an authorized local deployment partner and shall not be liable for any indirect, incidental, or consequential damages arising from the use of this platform or the services described herein.
9. Privacy
Your use of the platform and messaging program is also governed by our Privacy Policy. You can view it here: Privacy Policy
10. Changes to Terms
We may update these Terms from time to time. Updates will be posted with a new Last Updated date.
11. Contact
For questions regarding these Terms of Service, please contact the authorized dispatch line provided on your terminal report, or reach us directly at:
Fiber Connect
Address: 2905 West Parkway Blvd.
Phone: +1 706-420-6900
Email: gary@tpico.com