Privacy Policy
Last updated: August 13, 2026
1. Introduction
Fiber Connect ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our platform, website, and services, including SMS communications, email marketing, appointment reminders, and website tracking tools. By using our services or opting into our communications, you agree to this Privacy Policy and our Terms of Service.
2. Information We Collect
Contact Information: We collect your name, email address, phone number, and physical address when you submit forms, verify deployment eligibility, book appointments, or request information.
Communications Data: If you opt in, we collect your messaging preferences and maintain records of consent and opt-out activity related to SMS and email communications.
Usage and Device Information: We collect technical data such as IP address, browser type, pages visited, and interaction data to improve our services and analyze traffic patterns.
Service Data: If you schedule appointments or use our services, we collect details associated with those interactions, including terminal reports and installation parameters.
3. How We Use Your Information
We use your information to:
- Verify deployment zone eligibility at your specific address.
- Generate terminal reports and schedule technician installations.
- Send appointment confirmations, reminders, and important service updates.
- Send SMS and email communications that you have explicitly consented to receive.
- Improve our website and marketing performance using analytics.
- Maintain compliance records related to consent and opt-outs.
- Protect our business and users, including fraud and security monitoring.
4. How We Share Your Information
We do not sell or rent your personal information. We may share your data in the following limited circumstances:
Service Providers & Partners: We may share information with authorized deployment partners, dispatch agents, and service technicians solely for the purpose of completing your fiber installation. These third parties are bound by confidentiality obligations.
Legal and Safety: We may disclose information if required by law or to protect the rights, safety, and security of Fiber Connect, our users, or others.
Business Transfers: If Fiber Connect is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction.
SMS Consent Exclusion: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Data Security
We implement industry-standard security measures including encryption, access controls, and secure data storage to protect your personal information. Access to your data is restricted to authorized personnel who require it to perform their duties. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.
6. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to personalize your experience, analyze traffic patterns, and remember your preferences. You can control cookie settings through your browser. Some features may not work correctly if cookies are disabled.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Terminal reports and reference codes are maintained for a minimum of 12 months following installation to support service continuity.
8. Your Choices and Rights
SMS Opt-out: You can opt out of SMS messages at any time by replying STOP to +1 706-420-6900. After you send STOP, we will send a confirmation message and you will no longer receive SMS messages unless you opt back in.
Email Opt-out: You can unsubscribe from marketing emails by clicking the unsubscribe link in the email.
Access and Correction: You have the right to access, correct, or delete your personal information. You may also request that we restrict or object to certain processing of your data.
9. Children's Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us so we can promptly remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated versions will be posted on this platform with a revised "Last updated" date.
11. Contact Us
To exercise your data rights or if you have questions about this Privacy Policy, please contact the authorized dispatch line provided on your terminal report, or reach us directly at:
Fiber Connect
Address: 2905 West Parkway Blvd.
Phone: +1 706-420-6900
Email: gary@tpico.com